FAQ

How do I place an order?

Browse the shop, add items to your cart, then proceed to checkout. You can place an order as a guest or sign in for faster checkout and order tracking.

What payment methods do you accept?

We use PayFast for all payments. PayFast accepts Visa, MasterCard, EFT, Zapper, SnapScan, and Mobicred — all securely processed on PayFast's hosted page.

How do I track my order?

Sign in to your account and visit the Orders page. You'll see status updates and a tracking number once your order ships. We also email you when the status changes.

Can I change or cancel my order?

We process orders quickly, so contact us as soon as possible. We can usually accommodate changes if the order hasn't shipped yet.

Do you offer gift wrapping?

Not yet — let us know if it's something you'd find useful.

Is checkout secure?

Yes. Payment details are entered on PayFast's PCI-DSS compliant hosted page; we never see your card information. Your account password is hashed and stored securely on our side.

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